Support
Email: support@littlehomestead.app
Please include your iPhone model, iOS version and what you were doing when the problem happened. I usually reply within a few days.
Questions
Where is Settings?
Tap the gear (⚙️) at the top of any screen. You can also tap Reminders & settings on the Home screen. Settings has your tabs, reminders, zip code, Your data (backup and restore) and Pro.
How do I back up my homestead?
Your records live only on your iPhone, so it is a good idea to keep a copy. Open Settings (the gear at the top), go to Your data and tap Save a backup. Then tap Copy backup or Share… and keep the text somewhere safe, like a note or an email to yourself. Do this before you get a new phone or delete the app.
How do I restore a backup?
Copy the backup text you saved. Open Settings (the gear at the top), go to Your data and tap Restore from backup, then Paste from clipboard and Restore. Restoring replaces what is in the app now with the backup, so you will be asked to confirm first. It works on a new phone too.
Are my photos in the backup?
No. The backup is text, so it holds your words and numbers but not your photos. Photos stay in the app on your iPhone. To keep a photo safe, keep the original in your camera roll or take a screenshot of the entry. After a restore on a different phone, your entries come back without their photos.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple ID you used to buy Pro. In the app, open Settings (the gear at the top), go to Pro and tap Restore Purchases. It is also on the Pro screen. This brings back Pro, not your records. To bring back your records, restore a backup.
How do I manage or cancel my subscription?
On your iPhone, open the Settings app, tap your name, then Subscriptions, choose Little Homestead and tap Cancel Subscription. If you have the Yearly plan, you can also get there from the app: Settings › Pro › Manage subscription.
The Yearly plan is $29.99 a year with a 3-day free trial. To avoid being charged, cancel at least 24 hours before your free trial or current year ends. Pro stays on until the end of the time you have paid for. Deleting the app does not cancel a subscription. Lifetime ($59.99) is a one-time purchase, so there is nothing to cancel.
Can I get a refund?
Purchases are handled by Apple, so refunds are too. Visit reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
Why doesn’t rain fill in by itself?
Automatic rain is part of Pro and lives on the Water tab. It needs a place to look up: type your zip code and tap Use this zip, or tap Use my location and allow location access. It also needs your roof area (on the Water tab) so it can count gallons. Then switch on Add rain by itself.
Rain reports come from US National Weather Service stations near you, so it works in the US only and looks back about 7 days. It checks at most once a day when you open the app, or when you tap Check now. The nearest station may be a few miles away, so its rain will not always match your yard. You can change or delete any automatic entry, and a deleted one will not come back. You can always log rain by hand. See the privacy policy for exactly what is sent.
Does the app need the internet?
Only for Automatic rain, for buying or restoring Pro, and for the “Need supplies?” shopping links. Everything else works offline.
Still stuck?
Email support@littlehomestead.app and I will help.